Terms of Service

Welcome to Costar Florals

These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully. If you do not agree, do not use our services.

1. General Information

Costar Florals ("we," "us," "our") operates as a boutique flower farm and florist located in Te Kuiti, New Zealand. We provide sustainably grown flowers, floral subscriptions, and related services through our website and other platforms.

2. Eligibility

  • By using our website and services, you confirm that:
  • You are at least 18 years old or have parental/guardian consent.
  • You have the legal authority to enter into this agreement.

3. Orders and Payment

  • Order Placement: Orders can be placed through our website. All orders are subject to availability and confirmation of payment.
  • Payment: Payment must be made in full at the time of purchase. We accept major credit cards and other payment methods as listed on our website.
  • Pricing: Prices are listed in NZD and exclude GST unless stated otherwise. Prices are subject to change without notice.
  • Cancellations: Orders may be canceled within 24 hours of placement for a full refund unless they have already been processed.

4. Subscriptions

  • Subscription Terms: By signing up for a floral subscription, you agree to recurring charges as per the subscription plan.
  • Changes or Cancellation: Subscription changes or cancellations must be made at least three days before the next billing cycle.
  • Delivery: Subscriptions do not cover rural delivery areas. Ensure your address meets delivery requirements before subscribing.

5. Delivery

  • Delivery Times: We deliver on Mondays-Saturday, please refer to our delivery page for ore information. Specific delivery times cannot be guaranteed.
  • Delivery Area: We currently deliver within Te Kuiti and select nearby areas. Please confirm your address is within our delivery zone.
  • Failed Deliveries: If delivery is unsuccessful due to incorrect information or an inaccessible location, we may charge an additional fee for redelivery.

6. Returns and Refunds

  • Refunds: Due to the perishable nature of flowers, refunds are offered only for damaged or unsatisfactory products. Contact us within 24 hours of receipt with photos of the issue.
  • Returns: We do not accept returns for floral products. Non-perishable items may be returned within 14 days of purchase in unused condition.

7. Intellectual Property

All content on our website, including text, images, and branding, is owned by Costar Florals or licensed to us. You may not reproduce, distribute, or use any content without our written permission.

8. Limitation of Liability

Costar Florals is not liable for:

  • Delays or failures caused by events beyond our control (e.g., weather, transportation issues).
  • Allergic reactions or sensitivities to our products.
  • Losses, damages, or liabilities arising from misuse of our services.

9. Privacy Policy

When you place an order we will ask you to provide certain information about yourself, such as your name, or e-mail address. The personal information you submit when placing your order is treated as confidential. We use this information to process your transaction, and we share the information with Visa, Mastercard etc. in order to process your order.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on our website, and continued use of our services indicates acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes will be resolved in the courts of New Zealand.

12. Contact Information

If you have any questions about these Terms, please contact us at:

Costar Florals
Te Kuiti, New Zealand
Email: costarflorals@outlook.co.nz
Phone: 027 313 7065

For training purposes your phone call to us may be recorded.
Wedding florals

Weddings

We offer three thoughtfully designed wedding floral packages to suit your vision and scale.

Each package starts with an in-person consultation to understand your style, colours, and the feeling you want to create. From there, we design and plan everything — creating beautiful, high-quality floristry for your day.

For anything beyond these packages, I'd love to chat and create something tailored specifically to your day.

The Elopement — $1,000

A simple and elegant floral package, with just the right amount of premium blooms, perfect for intimate weddings and smaller celebrations.

Includes:
Bridal bouquet
Bridesmaid bouquet
Groom boutonniere
Groomsman boutonniere

Designed to keep things effortless, beautiful, and meaningful. One consultation round. Perfect for intimate celebrations.

The Signature — $5,000

A thoughtfully curated floral package for weddings wanting a fuller, cohesive look across all elements.

Includes:
Bridal bouquet
Two bridesmaid bouquets
Groom boutonniere
Two groomsman boutonnieres
20–30 bud vases
Ceremony florals (plinth pair or simple arch design)
Bridal party consultation and design guidance

Flexible and adaptable within the scope to suit your day. Two consultation rounds to get the design right. Delivery and setup included.

The Luxe — $10,000

A fully immersive floral experience for larger weddings and elaborate celebrations where floristry is woven throughout every space.

Includes:
Bridal bouquet
Full bridal party bouquets and boutonnieres
Multiple table centre arrangements
Ceremony installation (arch, aisle, plinth)
Reception entrance/welcome arrangements
Bar or lounge installations
Bespoke floristry throughout your day
Full day-of coordination and setup

Designed for couples who want floristry to tell the story of their entire celebration. Three to four consultation rounds. Premium farm-grown and specialty blooms. Full setup, styling, and day-of presence included.

Tell me about your day

Wedding Flower Planning

Planning your wedding florals should feel exciting — not overwhelming.

With so many flower varieties, colours, and styles available, it’s easy to get caught up trying to choose specific blooms. The truth is, you don’t need to know exact flowers — that’s where we come in.

Start with the feeling

Think about how you want your day to feel — soft and romantic, modern and minimal, natural and garden-inspired, or full and abundant.

Focus on colour, not exact flowers

Choosing a colour palette gives flexibility and allows us to work with the best seasonal blooms available.

Seasonal flowers matter

Working with seasonal flowers ensures better quality, better value, and a more natural look for your day.

Start with the essentials

Most weddings begin with bridal bouquets, bridesmaids, and boutonnieres, then build into ceremony and reception florals.

Keep it simple

You don’t need to have everything figured out — I’ll guide you through what will work best for your day.